Frequently Asked Questions

You can make a reservation through our website by selecting your preferred accommodation, choosing your dates, and completing the booking form. Alternatively, you can contact our concierge team directly at +234 800 123 4567 or email reservations@naijasuites.com for personalized assistance.

Yes, you can modify your booking by contacting our concierge team. Changes are subject to availability and may incur additional charges depending on the modification. We recommend contacting us at least 48 hours before your check-in date for any changes.

The booking price includes your accommodation for the selected dates. Additional services such as airport transfers, breakfast, spa treatments, and other amenities can be added during the booking process for an additional fee. All prices are clearly displayed before confirmation.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and local payment methods including Flutterwave and Paystack. All payments are processed securely through our encrypted payment system.

Absolutely. We use industry-standard 256-bit SSL encryption to protect your payment information. Our payment processing is PCI DSS compliant, ensuring the highest level of security for your transactions. We never store your complete credit card information on our servers.

No, we believe in complete transparency. The price you see during booking is the final price. We include a small service fee and applicable taxes in the total, all clearly displayed before you confirm your booking. There are no hidden charges or surprise fees.

We offer free cancellation up to 48 hours before your check-in date. Cancellations made within 48 hours of check-in may be subject to a one-night charge. Some special packages or promotional rates may have different cancellation terms, which are clearly displayed during booking.

To cancel your booking, please contact our concierge team at +234 800 123 4567 or email reservations@naijasuites.com with your booking reference number. Our team will process your cancellation and provide confirmation within 24 hours.

If you cancel within our free cancellation period (48 hours before check-in), you will receive a full refund to your original payment method. Refunds are typically processed within 5-10 business days, depending on your bank or payment provider.

Standard bookings include accommodation and 24/7 concierge support. Additional services such as airport transfers, daily breakfast, spa treatments, city tours, and business support can be added during booking. Packages include a curated set of services at preferred rates.

Our airport transfer service includes a professional chauffeur who will meet you at the arrivals hall of Nnamdi Azikiwe International Airport. We track your flight to ensure timely pickup, assist with luggage, and transport you directly to your accommodation. The service is available 24/7.

Absolutely. Our concierge team can arrange special requests such as romantic setups, business meeting arrangements, special occasion celebrations, dietary requirements, and more. Please contact us with your specific requests, and we'll do our best to accommodate them.

Standard check-in time is 2:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional charges. Please contact our concierge team to arrange these services.

Most of our partner accommodations do not allow pets. However, service animals with proper documentation are welcome. Please inform us at the time of booking if you require accommodation for a service animal, and we will ensure suitable arrangements are made.

All our partner accommodations are non-smoking. Smoking is permitted only in designated outdoor areas. Violation of this policy may result in additional cleaning charges. Please respect this policy for the comfort of all guests.